Terms of Service

Effective Date: May 14, 2026 Last Updated: May 14, 2026

1. Acceptance of These Terms

These Terms of Service (the "Terms") form a binding legal agreement between you and us, a Cayman Islands exempted company (together with our affiliates, "we", "us", "our", or the "Company"), governing your access to and use of the websites, applications, application programming interfaces, command-line tools, and AI-powered video generation services we operate at relaydance.com and its subdomains (collectively, the "Service").

By clicking "I agree" (or similar), by creating an account, or by otherwise accessing or using any part of the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms in full, you must not access or use the Service.

These Terms may be supplemented by additional service-specific terms (such as separate terms for an enterprise plan, a developer API plan, or an adult-content add-on). To the extent of any conflict, the service-specific terms control over these Terms for the relevant feature.

2. Eligibility

You may access or use the Service only if you:

• are at least eighteen (18) years of age, or the age of majority in your jurisdiction of residence, whichever is greater;
• have the legal capacity to enter into a binding contract under the laws of your jurisdiction;
• are not a resident of, and are not accessing the Service from, mainland China (the People's Republic of China, excluding the Hong Kong SAR, Macao SAR, and Taiwan);
• are not located in, organized under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive economic sanctions administered by the United States Office of Foreign Assets Control, the United Nations Security Council, the European Union, the United Kingdom, or other applicable sanctioning authorities;
• are not on any restricted-party or denied-persons list maintained by any such authority;
• are not otherwise prohibited by applicable law from receiving the Service.

By using the Service you represent and warrant that each statement in this Section 2 is and will remain true for the duration of your use of the Service.

We may, at our sole discretion, require additional verification of any of the above representations at any time.

3. The Service

The Service is a software-as-a-service platform that relays generative video model inference (in particular, the Seedance family of models operated by our upstream provider, BytePlus Pte. Ltd.) and associated asset-library functionality to authenticated users. The Service may also include adjacent utilities such as object storage, signed URL issuance, asset deduplication, and prompt rewriting.

The features, models, pricing, rate limits, and service tiers available through the Service may change at any time. We may add, modify, deprecate, or remove features at our sole discretion. Where a change materially reduces the functionality you previously paid for, we will provide reasonable advance notice and, where required by applicable law, a pro-rata refund of unused prepaid credits.

4. Accounts and Security

4.1 Account Creation

To use most features of the Service you must register an account. You agree to provide accurate, current, and complete information during registration and to keep that information updated.

4.2 Credentials

You are solely responsible for safeguarding your account password and any API keys we issue to you. Any activity that occurs through your account or under your API keys is deemed to be your activity, except where you can prove that the credentials were used without your authorization despite your reasonable safeguards.

You must immediately notify us at security@relaydance.com of any unauthorized use of, or unauthorized access to, your account or credentials.

4.3 One Account per Person

Unless we expressly agree in writing, you may not maintain more than one personal account. We may suspend or terminate duplicate accounts.

5. Acceptable Use Policy

You agree that you will not, and will not permit any third party to, use the Service to:

5.1 Absolutely Prohibited Content

Generate, request, upload, store, or distribute any content that:

• depicts, sexualizes, exploits, or endangers a minor in any way, including without limitation any "child sexual abuse material" ("CSAM"), virtual CSAM, sexualized cartoons of minors, or any depiction reasonably likely to be perceived as sexualizing a minor;
• depicts non-consensual sexual contact, sexual violence, or any "deepfake" or other synthetic media of an identifiable real person without that person's documented prior consent;
• depicts a real person in a manner that materially harms their reputation, threatens their safety, harasses them, or constitutes intimate imagery distributed without consent ("NCII");
• promotes, glorifies, plans, or facilitates terrorism, violent extremism, mass violence, or self-harm;
• promotes, plans, or facilitates the manufacture, sale, or use of weapons, explosives, controlled substances, or precursor chemicals in violation of applicable law;
• infringes any patent, trademark, trade secret, copyright, right of publicity, or other intellectual or proprietary right of any person;
• constitutes spam, phishing, fraud, or any form of deceptive practice;
• violates any applicable law, regulation, or court order in any jurisdiction in which the content is generated, distributed, or consumed.

A breach of this Section 5.1 is a material breach of these Terms and constitutes grounds for immediate, irreversible termination without refund, and may be reported by us to law enforcement.

5.2 Other Prohibited Conduct

You agree that you will not:

• attempt to circumvent, disable, or interfere with any security, content-moderation, billing, or rate-limiting mechanism of the Service;
• reverse engineer, decompile, or disassemble any component of the Service except to the extent expressly permitted by applicable law notwithstanding this restriction;
• access the Service through automated means (other than published APIs) for the purpose of scraping content, building competing models, or otherwise extracting bulk data;
• use the Service to develop, train, or fine-tune any competing AI model;
• resell, sublicense, or repackage the Service to third parties except under a written enterprise or reseller agreement with us;
• transmit any virus, worm, malware, or other malicious code;
• impersonate any person or misrepresent your affiliation with any person or entity.

5.3 Adult-Content Features

Where the Service makes available features intended for adult audiences, your use of those features is conditioned on your continuing compliance with this Section 5 in full. The mere fact that a generation prompt or output is sexually suggestive does not by itself violate these Terms; the prohibitions in Section 5.1 (CSAM, non-consensual depictions of real people, and other categorical prohibitions) apply with special force to adult-content workflows.

You are solely responsible for ensuring that any adult content you generate or possess is lawful in your jurisdiction.

6. User Content and Generated Output

6.1 Definitions

For purposes of these Terms:

• "User Input" means any text prompt, parameter selection, reference image, reference video, reference audio, or other material that you submit to the Service.
• "Generated Output" means the video, image, audio, or other media that the Service produces in response to your User Input.
• "User Content" means User Input and Generated Output collectively.

6.2 Ownership of User Input

As between you and us, you retain all rights you originally had in your User Input. You represent and warrant that:

• you have all rights, licenses, consents, and permissions necessary to submit the User Input to the Service and to authorize the processing described in these Terms and in our Privacy Policy;
• the User Input does not infringe any third-party right, including without limitation rights of publicity of any real person depicted in a reference image;
• where User Input depicts an identifiable real person, you have obtained that person's verifiable written consent to the specific use of their likeness for AI-driven content generation.

6.3 License to Us

Solely for the purpose of operating, providing, securing, monitoring, troubleshooting, and improving the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers under confidentiality) license to host, store, transmit, transcode, and process your User Input. We do not use your User Input to train any AI model without your explicit opt-in consent.

6.4 Ownership of Generated Output

Subject to your compliance with these Terms and payment of all applicable fees, and to the extent we have rights to grant, you own the Generated Output produced from your User Input. You acknowledge that:

• Generated Output is produced by a third-party model and we make no representation that the Generated Output is unique, novel, or non-infringing;
• the same or substantially similar Generated Output may be produced for other users from similar prompts, and we make no warranty against such collisions;
• the legal status of AI-generated content varies by jurisdiction and copyright protectability of Generated Output is not guaranteed in any jurisdiction.

6.5 Removal Rights

We may remove, redact, blur, refuse to deliver, or refuse to retain any User Content at any time, with or without notice, if we believe in good faith that the User Content violates these Terms, applicable law, or third-party rights, or that retention or delivery would expose us to legal risk.

7. AI-Generated Output Disclaimer

You understand and agree that:

• Generated Output is the result of probabilistic machine-learning inference and may be inaccurate, misleading, biased, offensive, or otherwise unsuitable for any particular purpose;
• Generated Output is not professional advice of any kind (including without limitation medical, legal, financial, or psychological advice);
• You are solely responsible for evaluating the suitability of Generated Output for your intended use before relying on, publishing, or redistributing it;
• Upstream content-moderation policies of our model providers may cause generation requests to fail or to produce sanitized output even when your prompt does not appear to violate our Acceptable Use Policy. Such moderation outcomes are not refundable when the failure is a function of upstream policy rather than a Service defect.

8. Fees, Credits, and Payment

8.1 Pricing

Fees for the Service are stated on our website or in the applicable order form. Fees are quoted in U.S. dollars unless otherwise stated and are exclusive of any applicable taxes, levies, or duties, which are your sole responsibility.

8.2 Credits

The Service uses a prepaid credit model. Credits are consumed as you submit generation requests. Each generation is metered against credits based on the model, resolution, duration, and other parameters at the rates published in our pricing page at the time of the request.

8.3 No Refunds

Except as required by applicable consumer-protection law that cannot be lawfully waived:

• all credit purchases are final and non-refundable;
• credits already consumed for a generation request (including a request that completes successfully but produces output that fails an upstream content-moderation review, or that you subjectively dislike) are not refundable;
• unused credits in a closed account expire and are not redeemable in cash.

We may, in our sole discretion, issue a courtesy credit (not a refund) for a generation failure that is demonstrably caused by a defect in our infrastructure.

8.4 Payment Method

Payment is processed by third-party payment service providers. You authorize the relevant provider to charge the payment method you designate. We do not store full payment-instrument details.

8.5 Taxes

You are responsible for all sales, use, value-added, withholding, and similar taxes arising from your use of the Service, except for taxes imposed on our net income.

8.6 Chargebacks

Initiating a chargeback or payment-dispute against a charge that is otherwise valid under these Terms is a material breach. We may suspend or terminate your account, void any unconsumed credits, and pursue collection of the disputed amount plus reasonable costs.

9. Term, Suspension, and Termination

9.1 Term

These Terms remain in effect for as long as you maintain an account with us or use the Service.

9.2 Termination by You

You may close your account at any time by following the in-product workflow or by emailing support@relaydance.com. Closure does not entitle you to a refund of unused credits, save as required by Section 8.3.

9.3 Suspension or Termination by Us

We may suspend or terminate your access to the Service, in whole or in part, immediately and without prior notice, if:

• we believe in good faith that you have materially breached these Terms, our Acceptable Use Policy, or applicable law;
• continued provision of the Service to you would expose us, our service providers, or third parties to legal, regulatory, reputational, or security risk;
• we are required to do so by law, court order, or governmental request;
• you fail to pay any amount owed when due;
• your account has been inactive for more than twelve (12) consecutive months and we have given you reasonable notice of intended closure.

9.4 Effect of Termination

Upon termination (a) your right to access the Service ceases immediately; (b) we may delete your account, your User Content, and your credits in accordance with our retention schedule and applicable law; (c) Sections 5.1, 6, 7, 8.3, 8.6, 10, 11, 12, 13, 14, and 15 survive termination.

10. Third-Party Services

The Service interoperates with third-party service providers, including without limitation BytePlus, Cloudflare, payment service providers, and email delivery providers. Your use of the Service is also subject to the applicable terms and acceptable-use policies of those providers. We are not responsible for the acts or omissions of third-party providers, except to the extent of our contractual obligations to you under these Terms.

11. Intellectual Property

11.1 Our IP

The Service, including all software, code, designs, interfaces, brand names, logos, and documentation, is owned by us or our licensors and is protected by intellectual-property laws. Except for the limited license expressly granted to you in Section 4.1, no rights are granted or transferred to you, by implication or otherwise.

11.2 Feedback

If you send us any suggestion, idea, enhancement request, or other feedback regarding the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use that feedback for any purpose without obligation or compensation to you.

12. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

We make no warranty that:

• the Service will meet your requirements;
• the Service will be available at any specific time or location;
• any errors or defects will be corrected;
• the Generated Output will be accurate, suitable, lawful, or non-infringing in your jurisdiction.

Some jurisdictions do not allow the exclusion of certain implied warranties; the exclusions above apply only to the maximum extent permitted by law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, in no event will we, our affiliates, or our licensors be liable for any:

• indirect, incidental, special, consequential, exemplary, or punitive damages;
• lost profits, lost revenue, lost data, lost goodwill, or business interruption;
• damages arising from your use of, or inability to use, the Service;
• damages arising from any Generated Output;

regardless of the legal theory (contract, tort, statute, or otherwise) and even if we have been advised of the possibility of such damages.

Our aggregate liability to you for all claims arising out of or relating to the Service or these Terms is limited to the greater of (i) the total amount you paid us during the three (3) months immediately preceding the event giving rise to the liability, and (ii) one hundred U.S. dollars (USD 100).

Some jurisdictions do not allow the limitation of liability for certain damages; the limitations above apply only to the maximum extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless us, our affiliates, and our respective officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• your User Content;
• your use of the Service in violation of these Terms or applicable law;
• your violation of any third-party right, including without limitation any intellectual-property right or right of publicity;
• any content you generate using the Service that is illegal in any jurisdiction in which it is distributed, published, or consumed.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by, and shall be construed in accordance with, the laws of the Cayman Islands, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15.2 Arbitration

Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force at the time of the commencement of the arbitration. The seat of the arbitration shall be Hong Kong. The tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.

15.3 Class-Action Waiver

To the maximum extent permitted by applicable law, you and we each agree that any dispute resolution proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial.

15.4 Equitable Relief

Notwithstanding anything to the contrary, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual-property rights or confidential information, pending the outcome of arbitration.

15.5 EEA / UK Users

Nothing in this Section 15 limits any non-waivable right of a consumer in the European Economic Area or the United Kingdom to bring proceedings in the courts of their place of habitual residence.

16. Changes to These Terms

We may modify these Terms from time to time. The "Last Updated" date at the top reflects the date of the most recent revision. Where the changes are material we will provide at least thirty (30) days' advance notice, by email or by a prominent in-product notice, before they take effect.

Your continued use of the Service after a revision takes effect constitutes acceptance of the revised Terms. If you do not accept a revision, your sole remedy is to stop using the Service and close your account before the revision's effective date.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any service-specific terms or order forms expressly incorporated by reference, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, proposals, or representations.

17.2 Severability

If any provision of these Terms is held unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.

17.3 No Waiver

No failure or delay by us to enforce any provision of these Terms operates as a waiver of that or any other provision.

17.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder, in whole or in part, without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets.

17.5 Notices

We may give notices to you by email, by posting to the Service, or by any other reasonable means. You agree to receive electronic communications from us and that those communications satisfy any legal requirement that such communications be in writing.

17.6 Force Majeure

We will not be liable for any failure or delay in performance to the extent caused by events beyond our reasonable control, including without limitation acts of God, war, terrorism, civil unrest, labor action, governmental action, internet or telecommunications failure, or third-party infrastructure failure.

17.7 Independent Contractors

Nothing in these Terms creates any agency, partnership, joint venture, fiduciary, or employment relationship between you and us.

17.8 Language

These Terms are entered into in the English language. We may provide translations as a courtesy; in the event of any inconsistency between the English version and any translated version, the English version prevails.

18. Contact Us

For questions about these Terms or the Service:

• General Support: support@relaydance.com
• Privacy Inquiries: privacy@relaydance.com
• Security & Abuse Reports: security@relaydance.com
• Legal Notices: legal@relaydance.com

End of document.